Xxxxxxxme Aug 3, 16:58 CEST Purchased a new Maschine Mk2, but it seems my activation serial number for Maschine Software is limited to 1.8.7 version, I have checked on your site, and the Maschine Mk2 is supposed to ship with the Maschine 2 software? The Service Centre software will not upgrade me to version 2+, I tried downloading version 2 from your site, but was not able to install the upgrade. The product was registered befor the Update to Maschine 2 was released and so the maschione 2 does not come originally with it. The Maschine software registered to your account was registered to somebody else before. Xxxx NATIVE INSTRUMENTS Customer Service XXXXXXX (Native Instruments) Aug 4, 16:29 CEST The hardware serial is not registered. To add additional comments, please reply to this email. Hello xxxxxxme, Your request (xxxxxxx) has been updated, please note our latest comment below. Is this something I should discuss with CMI music since they do the local support? Or should I be returning this the retailer (I had to buy online as the closest shop that stocks your products is about 280km from me, )? I do not understand how it could not come with it originally, it was in the box, and I do not have any other maschine install media here unless you count the Ulimate Crossgrade that came in same order. I registered the hardware online as per the advice on the sticker on the outside of the box, with an organisation called CMI music and audio through their online site obviously that information has not made it into your database, so I have now registered the hardware serial online at When I received the Maschine it was in a sealed box, as I did not wish to damage the box I had to get a knife to open it. Something Dodgy is going on, sigh, I think I might be up for a long story, on the good side they are quick with replying so far this is the om newest to oldest.